There was a quality issue with some of the crap I sell through Café Press. Today I finally got around to doing something about it. Here is the (almost) exact text of the final message I sent to Jennifer, my support representative (one rather awful writing mistake fixed):
I just want to waste a little more of your time to say that I am quite impressed with your swift and friendly service. Please forward the following message to your boss:
Dear Jennifer’s boss,
You’ve got a keeper there. I know you can’t give her a raise just on my say-so, but maybe next Friday you can let her off a little early. I think she’s earned it.
Yours in commerce,