Advance Notice of Unplanned Outage

Just a quick note to tell you guys that I’ve run into technical difficulties renewing the domain name. LiveRack sucks. Never, ever, register a domain with LiveRack.

Actually, I’m not sure you’d be able to register with them even if you wanted to; their payment acceptance portal seems to be broken. Thus, I cannot renew this domain. There is no way to contact anyone at LiveRack. A long time ago they listed contact information but never answered queries, now they don’t even bother pretending. LiveRack sucks. Never, ever, register a domain with LiveRack.

So, I decided now would be a good time to move the domain to a new registrar. I’d tried this some time ago, without success, because LiveRack did not respond to the request. This is, as you might have surmised, because LiveRack sucks. If I were you, I’d never, ever register a domain with LiveRack.

So, with time running out, I put my nose to the grindstone and got the right codes to move the domain despite LiveRack’s unresponsiveness. But, wait! It can’t be that easy… The domain is too close to expiring to move. I have to renew, then move. But I can’t renew, because LiveRack sucks. There was a time, long ago, when LiveRack didn’t suck. Those days are long gone. You see, these days there’s really no way to describe LiveRack without using the word “sucks”. I wish I’d never registered my domain with LiveRack.

Tomorrow I’ll try LiveRack’s renewal again, in case they’ve fixed it, and I’ve appealed to Enom to intervene as well. LiveRack is a reseller for Enom; LiveRack’s only role was to process my payments. Now they can’t even do that, apparently, which leads me to the inescapable conclusion that LiveRack sucks.

So, in a couple of days, may stop working. I’m still hopeful, but I wanted to let folks know ahead of time.

Oh, and if anyone asks you about LiveRack? Well, LiveRack sucks. Under no circumstances should anyone register a domain with them. Seriously.

9 thoughts on “Advance Notice of Unplanned Outage

    • It turns out that there is yet another entity between enom and LiveRack, and they are working on it now. A side effect of all this – I’m now a domain name reseller.

      • Five years ago this month, I registered my domain name for a 5-year period. Following your advice (probably hands-on “advice”), I am pretty sure we registered at LiveRack. Are you now a reseller who could sell me my domain name renewal?

        • Before you can transfer your domain to anyone, you will need to get an EPP Key. This would be easy if LiveRack didn’t suck, but they do. LiveRack is a reseller for Parallels. You will need to go through them to wrest control of your domain from LiveRack.

          Parallels can be contacted at their support site. This will lead to you getting an email with instruction on the documentation you need to supply to prove you are you. At that point it would be easiest just to set up an account with Parallels.

        • Though if time is short, you might first try to renew at LiveRack for one year. Who knows? It might work. Then you can move the domain to Parallels with much less stress.

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